Book A Pickup

Booking a pickup with ERA is done online through the booking form on the website. You select either Simple Pickup or Advanced Pickup, share details about your location and the items you want to recycle, and the team gets back to you to confirm a date. If you prefer to talk through your situation, you can also call the toll free line and arrange the pickup over the phone.

Simple Pickup is for straightforward collections that do not require any special instructions or documentation. You schedule the pickup, and the team handles the rest. Advanced Pickup is for organizations that need extra services such as serial number reporting, secure data destruction, specific handling instructions, or detailed compliance documentation.

Most pickups are offered at no cost, especially for typical donations of office or household electronics. Larger or more complex pickups that involve advanced services, physical destruction, or significant logistics may have associated fees. The team will let you know up front if your particular pickup falls into one of those categories so you can plan accordingly.

ERA tries to accommodate pickups as quickly as possible, and same day pickup requests are sometimes available through a separate request form on the website. For most standard pickups, scheduling a few days to a couple of weeks in advance gives the team enough time to plan routes efficiently. Larger jobs or special handling requirements may need more lead time.

ERA picks up a wide range of equipment including desktops, laptops, monitors, printers, servers, networking gear, phone systems, computer peripherals, and lab equipment. Both PC and Mac devices are welcome, along with partial units, cables, and accessories. If you are not sure whether your items qualify, the team can confirm during the booking process.

Yes, the pickup program is designed for both small and large volumes. Businesses going through an IT refresh, office relocation, or end of lease cleanup often have dozens or hundreds of devices to retire at once. ERA dispatches trucks and staff appropriate to the size of the job, and the Advanced Pickup option is built specifically for these larger operations.

ERA can pick up from residential addresses when the volume of equipment justifies sending a truck. For a single laptop or a small handful of devices, dropping off at a local depot or using a shipping label is often more efficient and faster. The team can advise you on the best option once they understand what you have.

When booking, ERA generally asks for your contact information, the pickup address, the type and approximate quantity of equipment, and any special instructions for accessing the location. For Advanced Pickups, you may also be asked about serial number reporting needs, data destruction preferences, and documentation requirements. Providing accurate details up front helps the team prepare the right vehicle and staff.

Yes, ERA can issue documentation including a Collection Certificate and a Collection Inventory Spreadsheet that records make, model, and serial number details for each device. If you have data destruction performed as part of the pickup, you can also receive a Data Wipe Certificate or Certificate of Destruction. These documents are useful for both compliance and internal asset management.

Once the equipment leaves your location, it is taken to an ERA facility for processing. Data is destroyed using either software wiping or physical shredding depending on the service requested. Working devices are refurbished and donated to community charities across Canada, while components that cannot be reused are responsibly recycled for their raw materials.