Same Day Pick Up Request
Frequently Asked Questions
What is a same day pick up request?
It is a form for donors who need their electronics collected urgently rather than on a standard scheduled date. You submit your location, the equipment involved, and your timing, and the ERA team checks whether a truck can reach you that day. It is designed for situations where waiting for a routine booking will not work.
Can ERA collect electronics on the same day?
Often, but not always. Same day collection depends on truck availability, your location relative to the nearest depot, and how much equipment is involved. Submitting the form gets your request in front of the dispatch team quickly, and they will confirm what is possible rather than leaving you guessing.
What information does ERA need for a same day pickup?
Include your address, a contact number, a rough count and description of the equipment, and any access details such as loading dock hours, elevator restrictions, or parking limits. Flag it early if you need data destruction or serial number reporting, since that can affect how the pickup is staffed. The more detail you provide, the faster the team can confirm.
Is there a fee for a same day electronics pickup?
Pickup charges depend on your location, the number of items, and the services you require, and the same factors apply to urgent requests. ERA does waive costs in some circumstances, including during promotions and for members or high value donations. The team will confirm any charge when they respond to your request rather than after the truck arrives.
How is a same day request different from booking a standard pickup?
A standard booking goes into the regular schedule and is arranged for a date that suits both sides, which is the right approach for most donations. A same day request is triaged against current truck routes to see whether a collection can be added immediately. If you have flexibility, the standard form is the better path.
What kinds of electronics can be collected on a same day pickup?
The same range ERA accepts generally, including desktops, laptops, monitors, printers, scanners, servers, networking gear, and phone systems. Larger or unusual items such as televisions, floor model copiers, or lab equipment can usually be handled but are worth mentioning in the request. Certain items carry handling fees, so listing everything up front avoids surprises.
Does ERA offer same day pickups everywhere in Canada?
Same day service is realistic in and around the cities where ERA operates depots, which include Vancouver, Calgary, Edmonton, Saskatoon, Winnipeg, Toronto, Ottawa, Montreal, and Halifax. Outside those areas, ERA can still arrange collection but the timing will usually be longer. A prepaid shipping label is often the quicker option for remote locations.
What happens if my request cannot be filled the same day?
The team will come back with the earliest date they can commit to, which is frequently within a day or two. If your deadline is fixed, mention it in the request so dispatch can weigh it against other routes. Dropping equipment at a depot yourself remains an option when the timeline is genuinely immovable.
Can businesses request an urgent pickup for an office cleanout?
Yes, and it is one of the most common reasons the form gets used. Lease end dates, move out deadlines, and renovation schedules rarely leave much room, so ERA is used to working against short notice. Larger cleanouts may need a scheduled crew rather than a single truck, and the team will tell you which applies.
How do I submit a same day pick up request?
Fill out the form on the same day pickup request page with your location, equipment, and timing. If your situation is time critical, follow up by calling 1-877-9EWASTE (392783) so the request can be routed to dispatch directly. For less urgent donations, the standard book a pick up form or your nearest depot will usually be simpler.
